Returns & Exchanges
At Thin Lizzy Australia, we want you to love your beauty results, which is why we offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of receipt.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal with your order number and the reason for your return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all components and any promotional gifts are included to qualify for a full refund.
Ship to Our Warehouse
Affix the provided return shipping label to your package and drop it off at any Australia Post location or your preferred local courier.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing